Shipping Policy
Thoughtful Delivery for Everyday Play
At Cevloria™, we want your order to arrive smoothly, safely, and with care. This Shipping Policy explains how we prepare, process, and deliver your purchase after your order is placed.
Our Shipping Approach
Cevloria™ offers playful, modern toy essentials designed for real homes, gift giving, and everyday family moments. To keep our product selection flexible and accessible, some items may ship from our trusted fulfillment partners or distribution locations.
This helps us:
Offer thoughtfully designed toy products
Keep product availability more consistent
Prepare each order with careful handling
Support a simple and reliable shopping experience
We appreciate your patience while your order is processed and delivered.
1. Processing Time & Shipping Fee
Every Cevloria™ order is reviewed and prepared before shipment.
Order Processing Time:
Please allow 2–4 business days for order confirmation, handling, quality review, and packaging.
Busy Seasons:
During holidays, sales events, or high-order periods, processing may take up to 5 business days.
Shipping Fee:
We offer a flat shipping fee of $5.99 on all orders.
2. Estimated Delivery Time
Delivery time may vary depending on your location, carrier service, and fulfillment route.
Estimated Delivery Time:
United States: 10–15 business days
Canada / United Kingdom / Australia: 11–16 business days
Other International Locations: 15–20 business days
Please note that these timeframes are estimates. Weather, customs review, carrier delays, holidays, or local delivery conditions may affect the final arrival date.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking details.
Please allow 1–3 business days for tracking information to update after the shipping label is created. If tracking does not show movement right away, your package may still be moving through the carrier system.
4. Customs, Duties & Taxes
For international orders, customs fees, import duties, taxes, or local charges may apply depending on the destination country.
These charges are the responsibility of the customer. Cevloria™ is not responsible for customs delays, rejected customs payments, or additional import-related fees.
5. Order Changes & Cancellations
We begin preparing orders shortly after they are placed. If you need to update your shipping address or request a cancellation, please contact us within 12 hours of placing your order.
Once an order has entered processing or shipment preparation, we may not be able to make changes or cancel it.
6. Lost or Damaged Packages
Your shopping experience matters to us, and we will do our best to help if an issue occurs during delivery.
Damaged Items
If your item arrives damaged, please contact us within 72 hours of delivery and include clear photos of the product, packaging, and shipping label. After review, we may arrange a replacement when applicable.
Lost Packages
If the carrier confirms that your package was lost in transit, please contact us so we can review the case and assist with a suitable solution.
7. Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order. Cevloria™ is not responsible for packages delivered to an incorrect address provided at checkout.
If a package is returned due to an incomplete or incorrect address, additional shipping fees may apply for reshipment.
8. Contact Information
For shipping questions or order support, please contact us:
Cevloria™
5413 Sepulveda Blvd, Culver City, CA 90230
Phone: +1 (310) 849-3987
Email: service@cevloria.com
Thank you for choosing Cevloria™. We’re happy to help bring playful moments closer to home.