Return & Refund Policy
At Cevloria™, we want you to feel confident when shopping with us. This Return & Refund Policy explains how return requests, exchanges, damaged items, and refunds are handled.
1. Return Eligibility
We offer a 30-day return window. This means you may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must be:
Unused and in its original condition
Returned with all original packaging
Free from damage caused after delivery
Accompanied by a receipt, order number, or proof of purchase
Complete with all included parts, accessories, or tags, if applicable
Items that do not meet these conditions may not be eligible for return.
2. How to Request a Return
To begin a return, please contact us first at:
Please include your order number, the email address used at checkout, and a brief reason for the return.
If your return request is approved, we will provide instructions on how to send your item back. Items returned without prior approval may not be accepted.
3. Damaged, Incorrect, or Defective Items
Please check your order carefully once it arrives. If your item is damaged, incorrect, or has a product issue, contact us as soon as possible so we can review the situation.
Please include:
Your order number
Clear photos of the item
Photos of the packaging and shipping label
A short description of the issue
For damaged items, please contact us within 72 hours of delivery so we can assist you more efficiently.
4. Non-Returnable Items
Some items cannot be returned, including:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Items that have been used, damaged, or altered after delivery
Products missing original packaging or included parts
Original shipping fees paid at checkout
If you are unsure whether your item qualifies for return, please contact us before sending anything back.
5. Exchanges
At this time, the simplest way to exchange an item is to return the original item first. Once the return is approved and processed, you may place a new order for the item you prefer.
This helps ensure that the replacement product is available and processed correctly.
6. European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of delivery, without providing a reason.
To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.
This right applies in addition to our standard return policy where applicable.
7. Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank, credit card company, or payment provider may require additional time to post the funds to your account.
If more than 15 business days have passed since your refund was approved, please contact us for assistance.
8. Return Shipping
Return instructions will be provided after your return request is approved. Please do not send items back before receiving confirmation from our support team.
Customers may be responsible for return shipping costs unless the return is due to a confirmed damaged, incorrect, or defective item.
9. Return Address
A return request must be approved before any item is sent back. The return address will be provided in the return instructions after approval.
Contact Information
For return, refund, or exchange questions, please contact us:
Cevloria™
5413 Sepulveda Blvd, Culver City, CA 90230
Phone: +1 (310) 849-3987
Email: service@cevloria.com
Thank you for shopping with Cevloria™.